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Invoices and failed payments

Download your invoices, and fix a payment that didn't go through.

Updated

See your payments

  1. Click your workspace name at the top left, then Workspace settings and Billing.
  2. Find Payments. It shows your last 4 payments.
  3. Click a payment to open its invoice.

Download your invoices

  1. In Payments, click View all.
  2. Pick the dates you want. The FY buttons pick a whole financial year.
  3. Click Review invoices.
  4. Click Original PDF to get one invoice. Or download a summary with all of them.

Only the workspace owner can see invoices.

To put your ABN on invoices, see Change or cancel your plan.

If a payment fails

You see a banner that says Your payment is overdue. You also get an email.

While a payment is overdue, AI tools, uploads, scheduling and posting are paused.

  1. Click Fix payment on the banner, or Update card on the Plan card.
  2. Update your card on the Stripe page.
  3. Stripe tries the payment again.

If the banner says Your payment is processing, wait a little. Your bank is still working on it.

Questions

Which time zone do invoice dates use?
Invoice dates use Sydney, Australia time.
Can I turn off failed payment emails?
No. We always email you when a payment fails.

Still stuck?

We are happy to help. In Wahlu, click the ? button, then Contact support. Or email hello@wahlu.com.